Business Insights Articles

How Philippine Businesses Are Using AI Chatbots to Cut Customer Service Costs by 40%

Customer service has always been one of the most operationally demanding functions of any Philippine business. The expectation of fast, accurate, and round-the-clock service has never been higher. Philippine businesses across industries are now deploying AI chatbots — intelligent, conversational systems that handle customer inquiries automatically — achieving cost reductions of 30 to 40 percent…